meybet Privacy Policy

1.1 meybet is an online casino and sports betting platform operating at meybet.vip, serving players throughout Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

1.2 The protection of your personal data is a matter we take seriously at meybet. This Policy is written to be clear, specific, and honest about the data we collect and the reasons we collect it. Where we use technical or legal terms, we have included plain-English explanations.

1.3 This Policy applies to all data collected through the meybet website, mobile browser experience, customer support channels, payment processing interactions, and any other point of contact between you and meybet.

1.4 This Policy should be read alongside the meybet Terms & Conditions, which are available at meybet.vip/terms-conditions. Both documents together form the complete framework governing your relationship with the meybet platform.

2.1 meybet collects personal data from you directly and automatically. The categories of data collected are described below.

2.2 Data You Provide Directly:

• Registration data: Full legal name, date of birth, mobile number, and account credentials (username and password);
• Identity verification data: Bangladesh National Identity Card (NID) number, passport details, or other government-issued identification provided during KYC verification;
• Payment data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank), and transaction references necessary to process deposits and withdrawals;
• Support communications: Any information you voluntarily provide when contacting meybet's customer support team via live chat or email.

2.3 Data Collected Automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone;
• Usage data: Pages visited, games played, betting history, session duration, click paths, and feature interactions within the Platform;
• Cookie and session data: Authentication tokens, session identifiers, and preference settings stored in cookies or local browser storage. See Section 6 for full details on cookie use.

2.4 meybet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, or health data unless specifically required by law or expressly consented to by you.

3.1 meybet uses the personal data it collects for the following purposes:

• Account creation and management: To register your player account, maintain your account settings, and deliver a personalised experience on the Platform;
• Identity verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in compliance with Know Your Customer obligations;
• Transaction processing: To process deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank, and to process withdrawal requests to verified payment methods;
• Customer support: To respond to your enquiries, investigate complaints, and resolve disputes in a fair and timely manner;
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in the meybet Terms & Conditions;
• Responsible gaming compliance: To monitor gameplay patterns that may indicate problem gambling behaviour and to facilitate the activation of player protection tools such as deposit limits and self-exclusion;
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and feature set of the meybet Platform;
• Legal compliance: To fulfil any obligations imposed by applicable law, regulatory guidance, or lawful orders from competent authorities.

3.2 meybet will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

3.3 With respect to direct marketing communications: meybet may send you promotional messages about bonuses, seasonal offers (for example, Eid promotions or Pohela Boishakh special events), and new game releases via your registered mobile number or email. You may opt out of such communications at any time by contacting [email protected].

4.1 meybet processes your personal data under the following legal bases, as applicable to each processing activity:

• Contractual necessity: Processing required to perform the contract between you and meybet — including account registration, game delivery, and transaction processing — is carried out because it is necessary to fulfil our obligations to you as a player;
• Legal obligation: Certain processing activities, including identity verification and the maintenance of transaction records, are required by applicable law and cannot be waived;
• Legitimate interests: Processing for fraud detection, security monitoring, and Platform analytics is carried out on the basis of meybet's legitimate interest in operating a secure, reliable, and commercially viable service. We conduct a proportionality assessment before relying on this basis;
• Consent: Where processing is not covered by the bases above — for example, sending optional marketing communications — meybet will seek your explicit consent before processing. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

5.1 meybet does not sell, rent, or trade your personal data to unaffiliated third parties for any commercial purpose. Data sharing is limited to the following categories of recipient and the purposes described.

5.2 Payment Service Providers: meybet shares transaction-related data — including your mobile wallet number and transaction amounts — with payment processors such as bKash, Nagad, Rocket, and Upay, and with banking partners such as Dutch-Bangla Bank and BRAC Bank, solely to the extent necessary to complete deposit and withdrawal transactions.

5.3 Game Content Providers: When you play games supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, a session token and anonymised player reference are shared with the relevant provider's platform to deliver the game. These providers are bound by their own data processing agreements.

5.4 Identity Verification Services: meybet may use third-party KYC service providers to assist with the verification of identity documents. Such providers process data strictly on meybet's instructions and are prohibited from using it for their own purposes.

5.5 Legal and Regulatory Disclosure: meybet may disclose personal data to law enforcement authorities, courts, or regulatory bodies where required to do so by a lawful order or where meybet reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

5.6 Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of meybet's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy implications before it takes effect.

5.7 All third parties with whom meybet shares personal data are contractually required to implement appropriate technical and organisational security measures and to process data only for the purposes specified by meybet.

6.1 meybet uses cookies — small text files stored by your browser — and related technologies to ensure the Platform functions correctly, to maintain your login session, and to gather anonymised performance data that helps us improve the site.

6.2 The following categories of cookies are used on the meybet Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your authenticated session, remember your login state, and maintain security tokens. These cookies cannot be disabled without breaking core Platform functionality;
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use the Platform — which pages are visited most, where users experience errors, and how long sessions last. This information is used in aggregate to improve Platform performance;
• Functional Cookies: These cookies remember your preferences — such as your preferred language setting or accepted notification types — to provide a more personalised experience on return visits.

6.3 meybet does not use advertising cookies, behavioural tracking pixels, or third-party retargeting tools that profile your activity across external websites for advertising purposes.

6.4 Most web browsers allow you to manage cookies through browser settings, including blocking or deleting cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your meybet account.

7.1 meybet implements a layered approach to data security, combining technical controls, procedural safeguards, and staff training to protect personal data against unauthorised access, alteration, disclosure, or destruction.

7.2 Technical security measures currently in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and meybet's servers;
• Encryption of sensitive data fields at rest within the meybet database;
• Role-based access controls that limit employee access to personal data on a strict need-to-know basis;
• Automated intrusion detection and real-time security monitoring of Platform infrastructure;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Multi-factor authentication requirements for all internal system access by meybet personnel.

7.3 Despite these measures, no internet-based data transmission or storage system is completely immune to security breaches. meybet cannot guarantee the absolute security of your data in all circumstances. In the event of a security incident affecting your personal data, meybet will notify you promptly and take all reasonable steps to mitigate any harm.

7.4 You are responsible for maintaining the security of your own account credentials. meybet will never ask you for your password via any communication channel. If you receive a message purporting to be from meybet requesting your password, it should be treated as fraudulent and reported immediately to [email protected].

8.1 meybet retains personal data for as long as your account is active and for a defined period thereafter, as required by law or legitimate operational necessity. Retention periods for key data categories are summarised below.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and business analysis purposes, as it can no longer be linked to any individual player.

9.1 As a player whose data is processed by meybet, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data meybet holds about you. We will provide this within a reasonable period following verification of your identity;
• Right to Rectification: If any of the personal data meybet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated;
• Right to Erasure: In certain circumstances you may request that meybet delete your personal data. This right is subject to exceptions where retention is required by law or for legitimate fraud-prevention purposes;
• Right to Restrict Processing: You may request that meybet limit how it uses your data while a dispute about its accuracy or the legitimacy of its processing is being resolved;
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your data in a structured, machine-readable format;
• Right to Object: You may object to data processing carried out on the basis of meybet's legitimate interests. meybet will cease such processing unless it can demonstrate compelling grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

9.2 To exercise any of the rights listed above, please submit a written request to [email protected]. Please include sufficient detail to identify your account and the specific right you wish to exercise. meybet will respond within 30 days of receiving a valid, verified request.

10.1 The meybet Platform is strictly for adults aged 18 years and above. meybet does not knowingly collect personal data from individuals under the age of 18. If meybet becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed.

10.2 If you are a parent or guardian and believe that a person under your care has registered an account with meybet, please contact our support team at [email protected] immediately so that the matter can be investigated and resolved without delay.

11.1 The meybet Platform may contain references to third-party payment providers and game studios. Where the use of any such third-party service involves the transmission of your data to that party, this is described in Section 5 of this Policy.

11.2 meybet is not responsible for the privacy practices of any third-party service provider whose systems you interact with in connection with your use of the Platform. You are encouraged to review the privacy notices of any such providers directly.

12.1 meybet may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or the structure of the meybet Platform. When material updates are made, we will publish the revised Policy on this page and update the "Last Updated" date shown at the top of the document.

12.2 Where changes are significant, meybet will notify registered players via their mobile number or by displaying a prominent notice on the Platform. Continued use of the Platform after the updated Policy takes effect constitutes acceptance of the revised terms.

12.3 You are encouraged to review this Policy periodically to stay informed about how meybet handles your personal data. The version of the Policy displayed on this page at any given time is the current operative version.

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way meybet handles your personal data, please contact our support team using the details below:

13.2 For general account support, responsible gaming assistance, or technical enquiries unrelated to data privacy, our 24/7 live support team is available via the support channel on the meybet Platform. Our support team typically responds to live chat messages within 3 minutes.